Frequently Asked Questions
Everything you need to know about shopping with Cygnett, from shipping to product warranties.
What kind of warranty comes with Cygnett products?
Most Cygnett products are covered by a 2-year manufacturer's warranty. This covers defects in materials and workmanship under normal use. Please keep your proof of purchase to facilitate any claims.
How long does shipping take and how can I track my order?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout. Once your order ships, you will receive a tracking number via email.
Are Cygnett chargers and cables certified for my devices?
Yes, our products undergo rigorous testing. Our Apple-compatible accessories are MFi certified, and our USB-C cables and power banks meet international safety standards (CE, FCC, RoHS) to ensure your devices charge safely.
What is your return policy if I change my mind?
We offer a 30-day return policy for items in their original, unopened packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return and receive a refund or exchange.
Do you ship internationally?
Cygnett currently ships to a wide range of international destinations. Shipping costs and delivery timelines vary by region and will be calculated automatically at the checkout page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.